Return and Exchange Policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

• Visit our returns center
• Enter your order number and email address to start
• Follow the instructions and select the items you want to return
• Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

• Items are returnable for a credit back to the original method of payment if processed within 7 days of fulfillment.
  
• Items are returnable for store credit if processed within 20 days of fulfillment.
• Items must be unused and resellable condition
• In the original packaging with all the tags and liners intact

What items are non-refundable? 

 The following items cannot be returned:

• Gift cards
• "Final Sale" items
  
• Beauty Products such as sunscreen and lip balm

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivery date.

Can the items be exchanged?

Absolutely! If the item is available, we are happy to make an exchange.

The following refund options are supported:

Refund to the original payment method

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 2 - 5 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us at ce@beachhausswim.com.